Troubleshooting
I cannot sign in
Section titled “I cannot sign in”- Confirm you are using wiki.gethivemind.co.
- Check that you are using the invited email address or username.
- Use Forgot password? if your password is not working.
- Ask your administrator to confirm that your account is active.
I cannot see a space or page
Section titled “I cannot see a space or page”HiveMind only shows knowledge your account can access. Ask the space owner or administrator to check your membership and role.
My changes did not save
Section titled “My changes did not save”Check your connection and confirm that you still have editing permission. Copy any unsaved text somewhere safe before refreshing the page.
Search does not show a page
Section titled “Search does not show a page”Confirm that you can open the page directly, then search for a distinctive word from its title or body. Newly changed content may take a short time to appear in every search surface.
Codex or Claude cannot connect
Section titled “Codex or Claude cannot connect”- Confirm the MCP endpoint is
https://wiki.gethivemind.co/api/mcp. - Confirm your token has not expired or been revoked.
- Restart the AI client after changing its MCP configuration.
- Ask your administrator to test the connection without sharing your token.
Still stuck?
Section titled “Still stuck?”Contact your HiveMind administrator. Include what you were trying to do, what you expected, and the exact error message. Do not include passwords or tokens.